Shipping/Changes/Returns

Yellow Pepper wishes your satisfaction when making your purchases in our online store. For this, we created an Exchange and Return Policy respecting your need and based on the Consumer Protection Code.

In case of incorrect registration of the delivery address at the time of purchase by the customer, the product will be automatically returned by the Post Office to our Central. In this case, the customer is responsible for re-paying the freight cost.

1 – Exchange by default in the product
The following conditions must be respected:
– When the defect is apparent, the product cannot show signs of use and / or washing, and must be in perfect condition and with the internal label affixed. The merchandise will be analyzed by the responsible team and, within 30 (thirty) consecutive days, a diagnosis will be presented. The parties may mutually adjust the extension of this period.

2 – Exchange for dissatisfaction (Product without Defect)
The exchange must be carried out in a maximum of 10 (ten) consecutive days, starting the counting from the date of delivery of the product. Applications received after this period will not be accepted.

The product must be in perfect condition, showing no signs of use and / or washing, adjustments (hems, dents, etc.), with affixed labels and original packaging.

The exchange cannot be made without the invoice, it must be sent together with the goods.

You can exchange your purchase for any other product on the site. If you prefer, you can keep a credit in your account on the website, to use in an upcoming purchase. The credit has a term of up to 30 days.

3 – Return of purchase due to regret.
The withdrawal of a purchase can be made within a maximum of 7 (seven) consecutive days, counted from the receipt of the goods. The product must not necessarily show signs of use and / or washing, it must be in perfect condition and with the internal label attached.

No refund will be made in a third party bank account.

4 – General Conditions
– If the product does not comply with the conditions described in this Exchange Policy, Yellow Pepper will immediately return it, with the consumer being responsible for the postage.

Conditions for return in the virtual store www.Yellow Pepper.com
If the conditions described below are not followed, Yellow Pepper is under no obligation to accept the exchange or return.

– Only products will be accepted: unwashed, unused and odorless;
– Items that have been changed by the customer will not be accepted;
– The product must be intact and the exchange label affixed to the part.

In case of doubt please contact [email protected] or +1 (508) 360-5552

4 – Chargeback
– Yellow Pepper offers credit to your online store account to be used for future purchases. The credit has a term of up to 30 days.

or

– Refund on the same credit card used. Bearing in mind that credit card operators can take up to two invoices subsequent to the month of requesting the chargeback to make the credit. The refund request must be made by us within 7 days after receiving the product at our distribution center.

REMEMBERING:

– The products will only be exchanged with the tags, seals and hygienic adhesives intact (in the pieces of the beach line), unless a manufacturing defect is found by a technical report from the exchange analysis team;

– Yellow Pepper is exempt from exchanging or repairing any merchandise when it is proven in the technical report that the defects alleged were due to improper use;

– Under no circumstances will products received by the consumer be received (adjustment of cuffs, hem, etc.) and it is not even possible to use the legal option of withdrawal.

– You must send the invoice that was sent with the order.

The product:
– It must be in the same condition as it was delivered, with the original label and packaging / seal and all accessories.

Important:
Upon receipt, the process of checking returned products begins within a period of up to 15 calendar days.

After this period, you will receive another email confirming the progress of your refund or exchange.

The refund of the amount will be made through a refund of the amount on the credit card used in the purchase, within fifteen business days after the conference, and can be viewed on up to two subsequent invoices.